FAQ

What are ruvBoxes?

ruvBox is a monthly subscription service for your dog. Each month your pup will receive a themed box filled with high quality toys, treats, surprises and ruv. Think of us as a personal shopper, for your dog! Perfect for busy pup parents. Boxes shipped after and as close to the 15th of each month - depending on supplier delivery. Cancel any time. It's a great way to try new products and see what your dog ruvs best.

What can I expect from my ruvBox?

All good things, and lots of ruv! Part of the fun is that it's a surprise. ruvBoxes contain 4 to 6 hand-selected, high quality items. Gifts might include hard and soft toys, all-natural, gourmet and organic treats, toys, bones, chews and hygiene products. Each month's box has a unique theme or seasonal twist (eg. Australia Day, Valentines Day, Superhero, Halloween, Christmas).

My dog's fussy. How do I know ruvBox will be a hit?

Trust us! We know dogs, we ruv dogs and we only pick the best stuff to go in ruvBoxes. We ask you for your dogs size which helps us when we're choosing the goodies. Most of our boxes are a standard size, but when our suppliers offer a choice on an item for our theme, we match this item to your dog.

As a small business, we unfortunately cannot cater for special dietary requirements.

Is it a subscription only model?

You can gift a one-off ruvBox at any time for yourself, or a dog-loving friend. Just choose the 'Gift' option.

Our subscription service offers three payment plans with options to sign up for one, three or six months. The longer the subscription, the better the value. As it's a subscription model, if you want to cancel you can do so at any time.

Payments come out monthly the day that you signed up. Get your order in before the 10th of the month to be eligible for that month's box. Shipping is always after 15th. For example, sign up August 9, you get the August box. Sign up August 11, your first box will be the September one

Note: We try to match our ruvBox's with holidays. However, because some holidays (such as Valentines Day) fall around our dispatch date (15th of the month), and shipping times may vary - we cannot guarantee that your pooches gift arrival will be before/on that set date.

How do I pay? How do I do cancel?

Our website checkout makes it easy for you to choose your subscription length and then pay using PayPal.

You can cancel orders any time directly through your PayPal account. You need to cancel before 10th of month or your box will be shipped.

When will my ruvBox arrive and where do you deliver to?

We dispatch our boxes through Australia Post after the 15th of every month. When ordering, PaylPal will ask for your shipping address. This can be your home address, business address, PO Box.

If you would prefer to collect from your local post office - please use your home address when subscribing, then email us at to advise.

We currently deliver NATIONWIDE and the great news is that SHIPPING IS FREE.

My ruvBox didn't arrive. What should I do?

That's our least favourite question, and we hope to never hear it!

However, if it does, send an email and we'll rectify the matter as quickly as possible!

How can I contact you?

Shoot an email to ruvboxaustralia@gmail.com with any queries, questions or feedback. We'd ruv to hear from you!

Please note - due to heavy travelling schedules we can have a delay in our replies. Please be patient. Your email is important to us, and we want our cutomers to be happy.

Do you support dog shelters?

We certainly do!

Rescue Resource-NSW is a NSW based charity that sources dog related items and supplies the FREE to over 100 rescue organisations and pounds.

For more information visit our GIVING BACK page or visit Rescue Resource at: rescueresourcensw.com.au